Last Updated: June 2026

At JAYVÉRA, we are committed to delivering premium skincare products that meet the highest standards of quality, safety, and performance. Every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Because skincare and cosmetic products are intended for personal use, we maintain strict hygiene and quality standards. For this reason, our return, replacement, and refund process has been designed to protect both our customers and the integrity of our products.


Returns
Due to the personal nature of skincare products, we are unable to accept returns of products that have been opened, used, tampered with, or partially consumed.

A return request may only be considered if the product delivered is damaged during transit, received in a defective condition, delivered incorrectly, expired, or significantly compromised upon arrival. To help us investigate and resolve such situations promptly, customers are requested to notify us within 48 hours of delivery.

When submitting a request, we may ask for clear photographs or videos of the product, outer packaging, shipping label, and any visible issue. This information helps us verify the claim and provide a timely resolution. Similar verification requirements are common across premium skincare brands to ensure fairness and product integrity.


Replacement Policy
Where a claim is approved after review, JAYVÉRA may offer a replacement product in place of a refund.

Replacement requests are typically approved when a product is received damaged, defective, incorrect, or incomplete. Once verification is completed, a replacement order will be processed and shipped to the original delivery address associated with the purchase.

All replacement decisions are subject to product availability and verification of the reported issue.


Products Not Eligible for Return
To maintain hygiene, product safety, and quality assurance standards, we cannot accept returns of products that have been opened, used, altered, or stored improperly after delivery.

Similarly, returns cannot be accepted for products where dissatisfaction is based solely on personal preference, fragrance preference, texture preference, individual skin response, or expected skincare results. Skincare outcomes naturally vary from person to person depending on skin type, routine consistency, environmental conditions, and other individual factors. This approach is consistent with common practices across skincare and personal-care brands.


Refunds
Refunds may be issued when a replacement cannot reasonably be provided, when an order is cancelled prior to dispatch, when a product becomes unavailable after purchase, or when JAYVÉRA determines that a refund is the most appropriate resolution.

Approved refunds will be processed to the original payment method used during checkout. For security and payment compliance reasons, refunds cannot be transferred to alternative bank accounts, wallets, or payment methods.

Once initiated, refunds generally appear within 5–10 business days, depending on your bank, card issuer, UPI provider, or payment gateway. Processing times may vary and are subject to the policies of the respective financial institution.


Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been packed, shipped, or handed over to a courier partner, cancellation may no longer be possible. We encourage customers to contact our support team as soon as possible if they wish to modify or cancel an order.


Damaged, Incorrect or Missing Products
We understand how disappointing it can be to receive an order that is not in perfect condition.

If your order arrives damaged, contains the wrong product, or appears to have missing items, please contact our customer support team within 48 hours of delivery. To facilitate a smooth resolution, we recommend retaining the original packaging and sharing clear photographs or an unboxing video whenever available.

Upon verification, we will work quickly to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.


Return-to-Origin (RTO) Shipments
Orders that are returned to us due to incorrect delivery information, repeated delivery failures, customer unavailability, or refusal to accept delivery may be classified as Return-to-Origin (RTO) shipments.

In such cases, refunds, if applicable, may be processed after deducting shipping and handling charges incurred during the delivery process. Customers may also choose to have the order re-shipped, subject to payment of applicable shipping charges.


Our Commitment
At JAYVÉRA, customer satisfaction remains at the heart of everything we do. While we maintain strict hygiene and safety standards, we are equally committed to resolving genuine concerns fairly, transparently, and promptly.

Every request is reviewed individually by our support team to ensure that each customer receives the attention and care they deserve.


Contact Us
For any questions regarding returns, replacements, refunds, or cancellations, please contact us using the details below:

JAYVÉRA

Email: support@jayvera.in

Website: https://jayvera.in

When contacting us, please include your order number and any relevant images or videos so that we can assist you as quickly as possible.


JAYVÉRA
Powerful By Nature • Safe By Science